Privacy Policy

At D2C Gate, operated by Adros Systems Private Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, create an account, place an order, or communicate with us.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you place an order, create an account, make an enquiry, or contact us, we may collect information such as your name, email address, mobile number, billing and shipping address, order details, delivery information, and other information you voluntarily provide.

When you browse our website, certain technical information such as your IP address, browser type, device information, operating system, and website activity may also be collected to improve website functionality, security, and user experience.

We may use your information to process orders and payments, arrange delivery, manage returns and refunds, provide customer support, maintain records, prevent fraud, and send service-related communications through Email, WhatsApp, or telephone. Promotional communications may be sent where permitted by applicable law.

SECTION 2 – CONSENT

When you provide personal information to complete a purchase, create an account, arrange delivery, request support, or perform another transaction, you consent to its use for the relevant purpose.

Where additional consent is required for marketing or other optional activities, we will provide an appropriate option to provide or withdraw your consent.

If you wish to stop receiving promotional communications, you may unsubscribe through the relevant communication or contact us at [email protected]. This will not affect essential communications relating to your orders or services.

SECTION 3 – DISCLOSURE

We do not sell or rent your personal information for independent marketing purposes. We may share necessary information with trusted service providers involved in payment processing, shipping, delivery, website hosting, customer support, communication, security, and other business operations.

We may also disclose information when required by law, legal process, government authority, or when necessary to protect our rights, customers, website, or services from fraud or unlawful activity.

SECTION 4 – PAYMENT

Payments made through D2C Gate may be processed by authorized third-party payment gateways. Payment providers may collect information required to complete your transaction and may apply their own privacy policies and security standards.

D2C Gate does not intentionally store complete debit or credit card details on its own servers unless specifically stated otherwise. Payment transactions may be protected through encryption, tokenization, PCI-DSS controls, and other security measures implemented by the applicable provider.

SECTION 5 – THIRD-PARTY SERVICES

We may use third-party services to support payments, shipping, website operations, communications, analytics, security, and customer service. These providers may process information only as necessary to provide their services.

If you access a third-party website, application, payment service, or external link through D2C Gate, its own privacy policy and terms may apply. We are not responsible for the privacy practices or security of independent third-party websites.

SECTION 6 – SECURITY

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. These measures may include secure connections, access controls, secure hosting, and other industry-standard safeguards.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

COOKIES

D2C Gate may use cookies and similar technologies to maintain shopping cart information, remember preferences, manage sessions, analyze website usage, improve performance, and enhance your browsing experience.

You may manage or disable cookies through your browser settings. Disabling essential cookies may affect certain website features.

SECTION 7 – AGE OF CONSENT

By using www.d2cgate.com, you confirm that you have reached the legal age required to enter into transactions under the applicable laws of your place of residence.

If you are below the applicable age of consent, you may use this website only with the involvement and permission of a parent or legal guardian, where required by law.

SECTION 8 – DATA RETENTION

We retain personal information for as long as reasonably necessary to process transactions, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal or regulatory requirements.

When information is no longer required, it may be deleted, anonymized, or securely disposed of as appropriate.

SECTION 9 – YOUR PRIVACY RIGHTS

Subject to applicable law, you may request access to, correction of, or updates to your personal information. Where legally permitted, you may also request deletion, withdraw optional consent, opt out of promotional communications, or raise a privacy-related complaint.

For such requests, contact us at [email protected]. We may verify your identity before processing certain requests.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any revised policy will be published on this page with an updated Last Updated date. If D2C Gate undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as permitted by applicable law.

QUESTIONS AND CONTACT INFORMATION

For questions, privacy requests, complaints, or other concerns regarding this Privacy Policy, please contact us:
Operated by: Adros Systems Private Limited
Business Address: 20/2/7, Dr. Burman Marg, Site-IV, Sahibabad Industrial Area, UP 201010, India
Email: [email protected]