Return & Refund Policy

At d2cgate.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Products marked as non-returnable are not eligible for return.

2. Non-Returnable Items

• Clearance or sale items
• Used or damaged products (not due to our fault)
• Personal care or hygiene-related items (if applicable)

3. Return Process

• To initiate a return, contact us at [email protected]
• Share your order ID and reason for return
• Our team will guide you through the return steps

4. Refund Policy

• Once the returned product is received and inspected, refunds will be processed
• Refunds will be credited to the original payment method via Razorpay
• Refund timeline: 5–7 business days

5. Replacement Policy

• Replacements are subject to product availability
• If unavailable, a full refund will be issued

6. Damaged or Wrong Product

• Report within 48 hours of delivery
• Share clear images/videos for verification
• We will arrange a replacement or a refund at no extra cost

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error

8. Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped, cancellation requests will not be accepted

9. Contact Us

📧 [email protected]

We aim to ensure a smooth and transparent return experience for every customer.