Return & Refund Policy

SECTION 1 – RETURN ELIGIBILITY

Products may be returned or replaced if they are received damaged, defective, incorrect, incomplete, or significantly different from the product ordered, subject to the applicable return period.

Items must be unused and returned in their original condition with packaging, accessories, labels, and other supplied components. Products damaged after delivery, altered, used, or missing essential parts may not be eligible for return.

Certain products may be marked as non-returnable. Any product-specific return conditions will be mentioned on the relevant product page.

SECTION 2 – RETURN REQUEST

To request a return or replacement, contact us within the applicable return period at [email protected] with your order number, reason for return, and relevant product details.

Photographs or other supporting information may be requested for damaged, defective, incorrect, or incomplete items. Once reviewed, we will provide the applicable return instructions.

SECTION 3 – RETURN SHIPPING

For approved returns involving a damaged, defective, or incorrect product attributable to us, return shipping arrangements will be communicated to the customer.

For other eligible returns, applicable shipping charges, if any, will be informed before processing the request. Products should only be returned to the address provided by D2C Gate after approval.

SECTION 4 – REFUNDS

Refunds are processed after the returned product is received, inspected, and approved.

Approved refunds will be issued through the original payment method or another applicable method. Processing time may vary depending on the payment gateway, bank, or financial institution.

Original shipping or handling charges may be non-refundable where applicable.

SECTION 5 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, incorrect, or incomplete product, contact us within the applicable return period.

After verification, we may provide a replacement, return, refund, or other appropriate resolution depending on the circumstances and product availability.

SECTION 6 – ORDER CANCELLATION

Orders may be cancelled before shipment, subject to the current order status.

Once an order has been dispatched, cancellation may not be possible, and the applicable return procedure will apply. For approved prepaid cancellations, the amount will be refunded through the applicable payment method.

SECTION 7 – NON-RETURNABLE PRODUCTS

Products specifically marked as non-returnable, customized or personalized items, used or altered products, and items returned in an unacceptable condition may not qualify for return or refund.

Any specific restriction displayed on the product page will apply to that purchase.

SECTION 8 – REPLACEMENTS

Eligible products may be replaced subject to availability. If a replacement is unavailable, we may provide a refund or another suitable resolution in accordance with this policy.

SECTION 9 – CHANGES TO THIS POLICY

We may update this Return & Refund Policy when required due to changes in our products, services, operations, or applicable laws. The latest version will be available on www.d2cgate.com.

CONTACT INFORMATION

For return, replacement, cancellation, or refund queries, please contact us:
Email: [email protected]