Shipping Policy

1. SHIPPING COVERAGE

D2C Gate offers delivery across India and international shipping to selected countries and serviceable locations through trusted courier and logistics partners.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Processing time may vary for certain products that require additional verification or handling.

3. DOMESTIC DELIVERY

For orders delivered within India, the estimated delivery time is generally 2–7 business days, depending on the destination, product availability, and courier operations.

Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, high order volumes, or other circumstances beyond our reasonable control.

4. INTERNATIONAL DELIVERY

D2C Gate offers international shipping to selected countries and serviceable locations.

The estimated delivery time for international orders is 7–28 business days, depending on the destination, shipping method, customs clearance, and local courier operations.

International delivery timelines are estimates and may be affected by customs procedures, local regulations, weather conditions, public holidays, courier delays, or other circumstances beyond our reasonable control.

5. SHIPPING CHARGES

Applicable shipping charges, if any, will be calculated and displayed at checkout before the order is placed. Shipping costs may vary depending on the destination, package weight, dimensions, and selected delivery method.

Free shipping may be available on selected products, destinations, or promotional offers where specified on the website.

6. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, local taxes, customs clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, such charges are the responsibility of the customer. D2C Gate does not control the customs procedures, tax rates, or import regulations of individual countries.

7. ORDER TRACKING

Once an order has been shipped, tracking details may be shared through email, WhatsApp, or another available communication channel. Customers can use the provided tracking information to monitor shipment status.

For international orders, tracking may be updated by the local delivery partner after the shipment reaches the destination country.

8. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability, an incorrect address, refusal to accept the shipment, unpaid applicable charges, or other delivery-related circumstances, the package may be returned to us.

Any additional shipping, return, customs, or handling charges resulting from such circumstances may apply where permitted.

9. SHIPPING DELAYS

Delivery may be delayed due to weather conditions, customs clearance, courier disruptions, public holidays, high order volumes, operational issues, or unforeseen circumstances.

Customs-related delays for international shipments are outside the direct control of D2C Gate.

10. DAMAGED, MISSING OR INCORRECT ITEMS

If you receive a damaged, incomplete, missing, or incorrect product, please contact us within 48 hours of delivery at [email protected].

Photographs, videos, packaging details, or other supporting information may be requested to verify the issue. Requests submitted after this period may not be accepted.

11. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

D2C Gate will not be responsible for delays, failed deliveries, returns, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

12. INTERNATIONAL SHIPPING RESTRICTIONS

Certain products may not be available for international delivery due to destination-country laws, customs regulations, carrier restrictions, or product-specific requirements.

If an order cannot be shipped to the selected destination, we may contact the customer and provide an appropriate resolution.

13. RETURNS AND REFUNDS

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

For international orders, return shipping costs, customs charges, taxes, or other applicable expenses may vary depending on the reason for return and destination.

14. POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes in our delivery process, shipping destinations, logistics arrangements, or applicable requirements.

The latest version will be published on this page with the updated Last Updated date.

CONTACT

For shipping or delivery-related queries, please contact:

Email: [email protected]